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Contact & Returns Information





Address for returns

Real Nappy Life

207 South Croxted Road


SE21 8AY


Returns information: 

You can return items up to 30 days after you receive them, so long as they are in a new, saleable condition. 

Custom or personalised items cannot be refunded or exchanged.

In the case of ordering before your baby's birth, I will accept returns up to 30 days after the birth.

If you wish to cancel your order, please contact me per details above.

When you return items, you will need to pay for the postage. I recommend using a TRACKED insured service, as if they go missing I will not be able to refund them.

If the value of goods returned is affected by damage to packaging or any sign of use, I will deduct the loss from the refund.

If you return less than your entire order,  and the item(s) you keep subsequently fall below the threshold for free delivery, we will deduct delivery from your refunded item(s). 

I will process your refund within 14 days of receipt of returned goods.

If you change your mind after you have washed or used items, I recommend selling them through a facebook selling group or donate them to a nappy library. 

If I receive items I cannot sell, you can pay the return postage or I will donate them to South London Nappies (my local nappy library).


Business Information:

The Nappy Café Limited (t/a) Real Nappy Life

Company registration number: 12162704