Address for returns:
Real Nappy Life
207 South Croxted Road
For dispatched orders our refund policy is to accept returns of unused, unwashed goods in a saleable condition within 30 days from the day you receive your complete order. Bespoke items are excluded from this policy and will not be refunded or exchanged. If your order is completed before your baby was born, you can return up to 30 days after the birth of your baby. In this case, please enclose a copy of the baby's birth certificate for verification.
To exercise your right to cancel you must inform us of your decision via email, telephone or post at the details above.
You are responsible for the cost of returning any goods and the risk of loss when returning them. We recommend that you send returns via insured tracked delivery or by a tracked and insured courier. You will need to make a claim for their value if they go missing. We can not be held responsible for any items returned to us that go missing in the post.
We may make a deduction from your refund for the loss of value of any goods supplied, if the loss is the result of unnecessary handling by you e.g you destroy the packaging of a product.
If you return less than your entire order, and the item(s) you keep subsequently fall below the threshold for free delivery, we will deduct delivery from your refunded item(s).
We will process your refund within 14 days of receipt of returned goods.
If you have washed or used items, you may be able to sell it through a facebook selling group or give it away to your local nappy library. If you return items that we reject for refund/exchange as they have clearly been used or washed, you will need to pay the cost of postage for returning to them if you'd like them back. Otherwise we will donate them to our local nappy library - South London Nappies.
The Nappy Café Limited (t/a) Real Nappy Life
Company registration number: 12162704