Returns Information


Email:  info@realnappylife.co.uk

  

Address for returns

Real Nappy Life

18 Westow Street 

SE19 3AH 

 

Returns information: 

You can return items up to 30 days after you receive them, so long as they are in new, saleable condition. 

Custom or personalised items cannot be refunded or exchanged.

In the case of ordering before your baby's birth, we will accept returns up to 30 days after the birth.

If you wish to cancel your order before despatch, please contact us per details above. A credit will be issued via gift card.

When you return items, you will need to pay for the postage. I recommend using a TRACKED insured service, as if they go missing I will not be able to refund them.

If the value of goods returned is affected by damage to packaging or any sign of use, we will deduct the loss from the refund.

If you return less than your entire order,  and the item(s) you keep subsequently fall below the threshold for free delivery, we will deduct delivery from your refunded item(s). 

We will process your refund within 14 days of receipt of returned goods. 
You may choose to receive 105% of your refund value via gift card instead - we aim to issue gift cards as soon as possible, within 2 working days.

If you change your mind after you have washed or used items, I recommend selling them through a Facebook selling group or donate them to a nappy library. 

If I receive items I cannot sell, you can pay the return postage or I will donate them to South London Nappies (my local nappy library).

 

Issued returns labels

In the rare case where a faulty item needs replacing, we may issue you with a  pre-paid returns label.

You are responsible for ensuring that the contents are packaged correctly, and in line with Royal Mail's size and weight guidelines, and obtaining proof of postage. If you have any queries, please contact us.

 

Other order amendments

If we are able to offer you an order amendment at your request, we will issue a gift card for the value.

If you wish to cancel your order before despatch, please contact us per details above. A credit will be issued via gift card.

 

Business Information:

Real Nappy Life Limited

Company registration number: 12162704

VAT registration number: 332 0847 24